Refund Policy

1. General provisions

1.1. GGSKIN provides users with services that include the ability to exchange, buy and sell in-game items (skins) from Counter-Strike 2, Dota 2, Rust and other games, as well as financial transactions related to these items.

1.2. All transactions carried out through the Service are considered final once confirmed by the User.

1.3. By using the website, the User confirms that they have read this Policy and accept its terms.

2. Non-refundability of transactions

2.1. After completing an exchange, sale, purchase, or withdrawal of items or funds, the transaction cannot be canceled or refunded.

2.2. GGSKIN does not refund:

1. the value of purchased or sold skins;
2. fees charged by the system or partners;
3. funds transferred to an external wallet, crypto address, or bank account.

2.3. Exceptions are possible only if the transaction was not completed due to a technical error on the GGSKIN side.

3. Errors and dispute situations

3.1. If a User discovers a technical error related to incorrect crediting of funds, items, or fees, they must contact support within 48 hours from the moment the issue is discovered.

3.2. For verification, the following may be required:

1. operation identifier (Trade ID, Tx Hash, transaction number);
2. a description of the situation and supporting evidence (screenshots, logs, correspondence).

3.3. GGSKIN reviews requests within up to 14 business days and decides on refunds or compensation if a system error is confirmed.

3.4. In such cases, refunds are made in the same form in which the payment was made (for example, to the GGSKIN account balance rather than to external payment details).

4. Cancellation of transactions at the initiative of GGSKIN

4.1. GGSKIN reserves the right to cancel a transaction if:

1. signs of fraud, money laundering, or circumvention of Steam restrictions are detected;
2. the User violated the Terms of Use or User Agreement;
3. the item was blocked or revoked by Steam/Valve.

4.2. In such cases, funds may be temporarily frozen until the investigation is completed.

4.3. The decision regarding refunds or retention of funds is made based on GGSKIN's internal security policy.

5. Features of partner integrations (B2B)

5.1. When GGSKIN is used as an integration solution (API, White Label, Merchant services), refunds are governed by the agreement between the partner and GGSKIN.

5.2. GGSKIN is not responsible for refunds carried out or rejected by third-party partner websites.

5.3. All claims related to transactions performed on partner platforms must be directed to the support team of the respective project.

6. Contacts

All refund requests should be sent to: [email protected]

Legal address:Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, Estonia, 10152
Registration:Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, Estonia, 10152

7. Final provisions

7.1. GGSKIN reserves the right to update this Policy without prior notice.

7.2. The current version is always available at https://gg.skin/refund-policy/.

7.3. Continued use of the Service after updates means acceptance of the new version of the Policy.